Business Process Automation in the DRC: How Kinshasa Companies Gain 50% Productivity in 2026

Business Process Automation in the DRC: How Kinshasa Companies Gain 50% Productivity in 2026

MicroSave and Malabar's 2025 report on MPME digitalization in Africa shows high expectations for productivity gains through automation—but low maturity due to internet and skills barriers. In the DRC, Code Numérique and events like ADIS Kinshasa create urgency for accessible, locally supported solutions. Automatisation des processus métiers in Kinshasa is no longer a luxury: it's a way to compete and retain talent.

Where Congolese SMBs See Gains

Typical wins from process automation: lead capture and qualification (no missed calls), appointment scheduling, invoice and follow-up reminders, and simple customer FAQs. These tasks consume huge amounts of time when done manually; with AI employees and smart workflows, teams report productivity gains of 40–50% in affected areas.

Local Reality: Access and Support

Success in the DRC depends on French-language interfaces, mobile-first design (critical for connectivity), and local partnership. Digni Digital, founded in Kinshasa in 2019, provides exactly that: AI receptionist and automation solutions that work in French and are built for African SMBs.

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Réservez votre stratégie call gratuite to discuss automation for your Kinshasa or DRC business.